Support
Support plans that suit you
ValidSign offers the most flexible and secure solution in the market for digital legally valid signatures. All platform features are included in the price. No tricky integrations, just quick Plug & Play in your organization. Choose the support plan that fits your needs.
Standard Support
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Premier Support
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Enterprise Support
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ValidSign support plans
Every plan includes access to the support center, knowledge base, and developer center. Choose the level that matches your organization.
Standard
Essential support for teams getting started with ValidSign.
Target response times
Low priority< 16 hours
Normal priority< 8 hours
High priority< 4 hours
Very high priority< 2 hours
- ValidSign support center incl. knowledge center and FAQ
- ValidSign developer center
- Submit support tickets
- Use API key
- ValidSign integration support
- Designated service manager
- Word Add-in / Google Docs
- Single Sign On (SSO)
- Sender email (DKIM/DMARC-SMTP)
- Annual training (web)
- Annual training (on-site)
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Premier
Advanced support with integrations and a dedicated service manager.
Target response times
Low priority< 12 hours
Normal priority< 6 hours
High priority< 3 hours
Very high priority< 1 hour
- ValidSign support center incl. knowledge center and FAQ
- ValidSign developer center
- Submit support tickets
- Use API key
- ValidSign integration support
- Designated service manager
- OptionalWord Add-in / Google Docs
- OptionalSingle Sign On (SSO)
- OptionalSender email (DKIM/DMARC-SMTP)
- Annual training (web)
- Annual training (on-site)
Enterprise
From 50 users or 100,000 transactionsFull-service support for large organizations with on-site training.
Target response times
Low priority< 8 hours
Normal priority< 4 hours
High priority< 2 hours
Very high priority< 1 hour
- ValidSign support center incl. knowledge center and FAQ
- ValidSign developer center
- Submit support tickets
- Use API key
- ValidSign integration support
- Designated service manager
- Word Add-in / Google Docs
- Single Sign On (SSO)
- Sender email (DKIM/DMARC-SMTP)
- Annual training (web)
- Annual training (on-site)
* Support options are calculated on the ValidSign list price.
Already have a support plan?
Access the support center or get in touch with our team.